Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

To publish research report based on the research activities of the RA
To provide an independent unbiased view on securities
To offer unbiased recommendation, disclosing the financial interests in recommended securities
To provide research recommendation, based on analysis of publicly available information and known observations
To conduct audit annually
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts
To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place

Onboarding of Clients:
Sharing of terms and conditions of research services
Completing KYC of fee-paying clients

To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any
To disclose the extent of use of Artificial Intelligence tools in providing research services
To disclose, while distributing a third party research report, any material conflict of interest of such third-party research provider or provide web address that directs a recipient to the relevant disclosures
To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst
To distribute research reports and recommendations to the clients without discrimination
To maintain confidentiality w.r.t publication of the research report until made available in the public domain
To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information
To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines
To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services
To treat all clients with honesty and integrity
To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information

Mode of filing the complaint with research analyst:
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance

SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) (SEBI SCORES 2.0 portal)
Two level review for complaint/grievance against Research Analyst:
First review done by designated body (RAASB)
Second review done by SEBI
Email to designated email ID of RAASB

If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

Right to Privacy and Confidentiality
Right to Transparent Practices
Right to fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure - Right to receive information about all the statutory and regulatory disclosures
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to have timely redressal
Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst
Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services
Additional Rights to vulnerable consumers - Right to get access to services in a suitable manner even if differently abled
Right to provide feedback on the financial products and services used
Right against coercive, unfair, and one-sided clauses in financial agreements

Always deal with SEBI registered Research Analyst
Ensure that the Research Analyst has a valid registration certificate
Check for SEBI registration number: Please refer to the list of all SEBI registered Research Analyst which is available on the SEBI website here: SEBI registered Research Analyst list or SEBI registered RA / FPI list
Always pay attention towards disclosures made in the research reports before investing
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if research analyst has opted for the mechanism. (Applicable for fee paying clients only)
Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst
Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation
Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services
Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received
Always be aware that you will not be bound by any clause, prescribed by the research analyst, which is contravening any regulatory provisions
Inform SEBI about Research Analyst offering assured or guaranteed returns

Do not provide funds for investment to the Research Analyst
Don't fall prey to luring advertisements or market rumors
Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst
Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst